FAQs
How can I contact Roswell's?
You can email us at info@roswellsperformance.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Currently we only ship within Australia.
Where do you ship from?
We ship from Western Australia.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received — see our returns process below.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take up to 2 weeks to arrive. Though we aim to deliver much faster.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in Australian Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Returns & Refunds
How do I start a return?
We have a 30-day return window — you have 30 days after receiving your item to request a return. To start a return, email us at info@roswellsperformance.com. Once your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
What condition must items be in to qualify for a return?
To be eligible, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How long does a refund take?
Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Note that your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us at info@roswellsperformance.com.
What items can't be returned?
The following cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
What if my item is damaged or incorrect?
Please inspect your order on arrival and contact us immediately at info@roswellsperformance.com if your item is defective, damaged, or wrong so we can make it right.
Can I exchange an item?
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For full details, see our Refund Policy.